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Troubleshooting Guide

Variable Frequency Drive Faulting

Write down the fault code — it cuts diagnosis time in half.

Safety: The checks below are meant to help with diagnosis. Work on the electrical panel, brake adjustment, rope/chain and safety components must be carried out by competent personnel, with power isolated and lockout–tagout rules followed. A faulty crane must not be run under load until diagnosis is complete.

What the fault code tells you

A VFD constantly measures current, voltage and temperature to protect itself and the motor. When a limit is exceeded it cuts the output and displays a code showing which limit was exceeded.

The code is a sign of which group the fault belongs to, not the fault itself. An overcurrent fault, for example, does not mean the VFD is broken — most of the time there is a mechanical strain somewhere.

Possible causes

Fault groupTypical causeCheck first
OvercurrentBrake releases late, mechanical friction, overloadBrake timing, load, mechanical freedom of movement
OvervoltageRegenerative energy from deceleration cannot be dissipatedBraking resistor/unit, deceleration ramp
OvertemperatureInsufficient panel coolingFan, filter, ambient temperature
Ground/short circuitMotor or cable insulation problemInsulation measurement
Phase lossSupply or contactor problemInput phases, contactor contacts
ParameterSettings lost or changed incorrectlyCompare with the backup
CommunicationCable, screen grounding, interferenceCable routing and screening

Step-by-step diagnosis

  1. Write down the fault codeNote the code and the moment it occurred (on start-up or during deceleration).
  2. Determine when it happensLoaded or unloaded, during which motion — as important as the code.
  3. Check mechanical freedom of movementDoes the brake release fully, is anything binding.
  4. Measure panel temperatureIs the fan running, is the filter clogged.
  5. Measure supply voltagePhase voltages and imbalance.
  6. Compare the parametersCompare with the backup; create one if it does not exist.
  7. TestRun unloaded then with a stepped load and watch whether the code repeats.

Preventing a repeat

Most VFD faults recur for two reasons: panel environment and brake timing. In a dusty environment the filter clogs, internal temperature rises, and the same fault returns shortly after.

If the brake opens before the motor produces torque, or closes before the motor has stopped, both the VFD and the brake are strained. This timing is set during commissioning and is the point most often skipped in modernisation work.

Taking a parameter backup is the cheapest insurance: if a card needs replacing, the crane is back up in minutes rather than hours.

Technical terms

TermWhat it means
Regenerative energyThe energy the motor produces and feeds back during deceleration.
Braking resistorThe resistor that converts regenerative energy into heat.
Ramp timeThe set time for acceleration or deceleration.
Parameter backupA copy of the VFD's settings.

Frequently asked questions

Can I just reset the VFD and carry on?

You can try it once, but if the fault repeats there is a real underlying cause. Resetting repeatedly amounts to disabling the protection system.

How do I take a parameter backup?

On most VFDs the settings can be exported via the keypad or software. Taking and storing this backup should be standard practice during commissioning.

Need a quick diagnosis? Use the fault diagnosis tool to pick the symptom and see the likely causes and checks instantly.
Need a service call?Send us the nameplate details and the symptom, our technical team will get back to you — Send a Service Request.

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